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Shipping Policy
At Geenow, we understand you want to receive your metal wall art as quickly as possible. We are committed to providing efficient, transparent, and secure shipping services.
1. Shipping Scope
We only accept and ship orders within the United States. Our shipping service covers all 50 US states, including Alaska and Hawaii.
2. Delivery Time
The total time you receive your order is a combination of Processing Time and Shipping Time. All estimates are based on business days (Monday–Friday).
| Phase | Estimated Time | Details |
|---|---|---|
| Order Processing Time | 3–5 Business Days | In-stock orders are quality-checked and securely packaged. |
| Shipping Time | 7–10 Business Days | Transit time from the warehouse to your delivery address. |
| TOTAL DELIVERY TIME | 10–15 Business Days | (Excluding weekends and public holidays) |
Order Cut-off Time: 2:00 PM Mountain Time (MT), Monday–Friday. Orders placed after this time will begin processing on the next business day.
3. Order Processing & Tracking
Process: Orders placed Monday through Friday are processed within 3–5 business days.
Tracking Notification: Once your order is handed over to the carrier, you will receive an automated email containing your Tracking Number and a link to monitor your shipment.
4. Shipping Time & Carriers
Carriers: We partner with leading US carriers, including USPS, UPS, and FedEx, to ensure safe delivery.
Selection: We select the optimal carrier based on the package size, weight, and your delivery address.
5. Shipping Costs
To ensure a transparent shopping experience, Geenow applies a fixed rate fee:
- Flat Rate Shipping: $6.99 per order.
- This rate applies to all 50 US states (including Alaska and Hawaii).
- This shipping fee will be clearly displayed on the Cart and Checkout pages before you complete payment.
6. Factors Affecting Delivery Time
While Geenow strives to meet the 10–15 business days estimate, certain external factors may cause delays:
- Carrier Service Issues: Sorting errors or transit delays by the carrier.
- Severe Weather: Natural disasters or storms affecting the transport network.
- Peak Season: High volume during holidays (e.g., Black Friday, Christmas).
- Remote/Rural Addresses: Addresses in secluded or rural areas (differing between the contiguous 48 states and Alaska/Hawaii).
Geenow Action: If significant delays occur, we will proactively notify you via email and work with the carrier to resolve the issue.
7. Contact Information
If you have any questions regarding your shipment, please contact us:
- Email: [email protected]
- Address: 1654 N 15th St, Grand Junction, CO 81501, US
- Business Hours: Monday–Friday, 9:00 AM–5:30 PM (Mountain Time MST/MDT)