Return & Refund Policy

At Geenow, we are committed to providing high-quality Metal Wall Art. To ensure transparency and protect customer rights, we apply the following return & refund policy:

1. Order Changes & Cancellations

All requests to cancel or modify an order (address, quantity, design) must be sent via email to [email protected] within 12 hours of a successful order placement.

Within 12 hours: Geenow confirms and issues a 100% refund to the original payment method.

After 12 hours: Orders will have entered the processing/production stage and cannot be canceled, modified, or blocked after this time.

2. Cases Eligible for Return & Refund

We support returns within 30 days of successful delivery for the following cases:

  • Manufacturing Defects: Incorrect cutting, missing details compared to product description, severe powder coating peeling.
  • Shipping Damage: Products bent, dented, or broken due to impacts during delivery.
  • Wrong Product Delivered: Wrong design, size, or quantity compared to the order.
  • Personal Reasons: Customer no longer wants the product or feels it doesn't fit their space, provided the product remains intact, unused, and has never been hung, installed, drilled, or used.

3. Conditions for Returns

To be approved for return, the product must:

  • Be in 100% new condition, never hung, installed, drilled, or used.
  • Have no scratches, bends, or deformations.
  • Be carefully packaged in the original packaging, including all foam and protective materials to prevent damage during return shipping.

4. Cases Not Eligible for Return

Geenow does not accept returns if:

  • The request is made after 30 days from successful delivery.
  • The product shows signs of use, improper installation, scratches, or damage.
  • The return is sent without prior authorization (without confirmation and instructions via email from Geenow). We are not responsible for lost shipments in this case.

5. Return Procedure

Step 1 (Submit Request): Email [email protected] with your Order ID, reason for return, a detailed description of the issue, and clear photos/videos of the product.

Step 2 (Verification): Our support team will review your evidence to determine eligibility. We will respond within 1–2 business days.

Step 3 (Instructions): If eligible, Geenow will send a confirmation email including a prepaid shipping label, safe packaging instructions, and our warehouse address in 1654 N 15th St, Grand Junction, CO 81501, US.

Step 4 (Shipping): Print the label, attach it to the package, and drop it off at the designated carrier.

6. Refund & Product Exchange

Once the item is received and inspected at our warehouse, we will proceed with your preferred option:

Option 1 (Replacement): Geenow will ship a brand-new replacement of the same design or your requested item at no additional cost.

Option 2 (Refund): We will refund the full order value to your original payment method.

Processing Time:

  • Internal Processing: Geenow will complete the refund process within 1–2 business days after the product passes inspection.
  • Receiving Funds: Typically within 10 business days (depending on the processing time of PayPal or your bank).

7. Return Shipping & Restocking Fees

We believe in our products. If you are not satisfied, Geenow provides a complimentary prepaid return label for all eligible returns. No restocking fees, no hidden costs.

8. Contact Information

  • Email: [email protected]
  • Address: 1654 N 15th St, Grand Junction, CO 81501, US
  • Business Hours: Monday–Friday, 9:00 AM–5:30 PM (Mountain Time MST/MDT)