Payment Methods

At Geenow, we are committed to providing a seamless and secure online shopping experience. We have selected popular and reliable payment gateways so you can complete your transaction easily and safely.

I. Secure Payment via PayPal Gateway

We prioritize and use PayPal as the primary payment gateway for all transactions. PayPal not only offers high security but also provides excellent flexibility, allowing you to pay using two methods:

1. Payment with PayPal Account

When choosing this method, the system will redirect you to PayPal's secure checkout page. Simply log in with your PayPal username and password to confirm the payment. 

2. Direct Payment by Credit/Debit Card (Guest Checkout)

We accept most major international credit and debit cards through PayPal's secure gateway. You can pay directly with your card without needing to create or log in to a PayPal account.

Accepted card types include:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Discover

We do not charge any additional processing fees for using PayPal or any accepted credit/debit card.

This ensures that all your financial data is securely encrypted and is never stored on our servers.

II. Payment Error Troubleshooting Guide

If you experience difficulties completing your transaction, please check the common causes and follow the instructions below:

1. Check Entered Card Information

First, ensure all card details are entered correctly, including:

  • Card Number: Double-check every digit.
  • Expiration Date: Must be current or future.
  • CVV/CVC Code: The 3 or 4-digit security code on the back of the card.
  • Billing Address: The address must match the address registered with your card-issuing bank.
2. 3D Secure Verification

Some Visa, Mastercard, or Amex cards may require an additional security layer called 3D Secure (e.g., Verified by Visa, Mastercard SecureCode).

  • You will receive a One-Time Password (OTP) via phone or email.
  • Please ensure you can access it immediately to enter the OTP and complete the verification.

Note: If you do not receive the code or the verification process fails, please contact your bank directly for assistance with activation or security issues.

3. Restrictions from Issuing Bank

Occasionally, a transaction may be declined due to security policies or international transaction limits set by your bank.

We recommend you contact your card provider to confirm that online payments and international transactions are permitted and that no barriers are currently preventing the transaction.

III. Important Security Notice

The security of our customers' financial information is our top priority.

  • SSL Encryption: We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal data during transmission.
  • Secure Processing: All payments are processed through PayPal's secure and encrypted system.
  • Financial Data Security: Your credit/debit card details are never shared with our website or stored on Geenow's servers.

If you still encounter any problems during the ordering or payment process, please contact our customer service team via email: [email protected]

  • Business Hours: Monday – Friday, 9:00 AM – 5:30 PM (Mountain Time MST/MDT)
  • Address: 265 Dillon Ridge Rd, Dillon, CO 80435 USA