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Billing Terms & Conditions
These Billing Terms & Conditions are established by Geenow (a subsidiary of Geery LLC) and govern all purchases of metal wall art products made through our website for the market of the United States of America. By confirming your order and proceeding with payment, you agree to be bound by the terms and conditions set forth below. We strongly recommend that you read this entire document carefully to ensure a clear understanding of your rights and payment obligations.
I. ACCEPTED PAYMENT METHODS AND SECURITY ASSURANCE
1. Payment Gateway Priority Policy and Accepted Forms of Payment
Geenow is committed to providing a secure yet flexible online payment experience. For this reason, we have selected and prioritize PayPal as the main payment gateway for all transactions conducted on our website. Customers can complete their payment through PayPal using two common methods: first, by using their existing PayPal account directly; and second, by utilizing the Credit/Debit Card Guest Checkout feature without needing to create or login to a PayPal account. We accept all major international credit and debit cards, including but not limited to Visa, Mastercard, American Express (Amex), and Discover. The selection of PayPal, a globally recognized transaction processing platform, serves as an assurance that your financial data is handled according to strict financial industry security standards. Your use of any listed payment method signifies your confirmation that you are the legal owner or are validly authorized to use that payment instrument.
2. Commitment to Financial Data Security and Encryption
The security of your personal financial information is Geenow's top responsibility. To protect your sensitive data during transmission, our website utilizes Industry-Standard Secure Socket Layer (SSL) encryption technology (identifiable by the secure padlock icon on your browser and the website address starting with HTTPS). Furthermore, we emphasize our commitment that: All payments are processed entirely through PayPal's secure encrypted system. This means that your credit card or debit card details are never shared with our servers, stored on our systems, or accessed by any Geenow (Geery LLC) personnel. This absolute separation between our website and your financial data ensures the highest level of protection against potential security threats.
3. Policy on Transaction Processing Fee Transparency
We understand that cost transparency is a key element of a trustworthy shopping experience. Therefore, Geenow is committed to a clear policy regarding payment costs: We do not charge any additional transaction processing fees when you choose to pay with PayPal or any accepted international credit/debit card. The total amount displayed on the checkout page (including the product price and the fixed shipping fee of $6.99) is the final amount you are required to pay for your order.
II. PAYMENT PROCESS AND CUSTOMER RESPONSIBILITIES
1. Price Confirmation, Transaction Currency, and Exchange Rate
All transactions and prices for metal wall art products on the Geenow website are displayed and processed in United States Dollars (USD). Product prices, the fixed shipping fee ($6.99) and the total order value will be fully and clearly displayed on the shopping cart and final checkout page. By confirming payment, you agree to the total USD amount displayed. If you use a payment card issued in a currency other than USD, you understand and agree that your issuing bank or financial institution will apply their own foreign exchange rate at the time of the transaction, and may impose foreign currency conversion fees for which Geenow is not responsible.
2. Right to Verification, Order Cancellation, and Customer Responsibilities
Geenow reserves the right to verify the validity of any transaction and may cancel an order if suspicious, fraudulent activity is detected, or if payment information is invalid or cannot be authenticated. In cases of suspected fraud, we may require additional documentation to verify identity and card ownership before processing. You are responsible for ensuring that the Billing Address entered precisely matches the address registered with your card-issuing bank. Any inconsistency in this information may lead to the transaction being declined or held for verification, causing delays in order processing of 1–2 business days.
3. Policy on 3D Secure Verification Process
To enhance security and prevent credit/debit card fraud, some transactions may require an additional verification step known as 3D Secure (including Verified by Visa, Mastercard SecureCode, or Amex SafeKey). During this process, you will be temporarily redirected or receive a pop-up window requesting a One-Time Password (OTP) sent by your bank via phone or email. You are responsible for ensuring immediate access to your registered authentication method to complete this step promptly. If the 3D Secure verification fails due to an incorrect OTP, timeout, or a bank system error, the transaction will be declined. In such cases, you must contact your card-issuing bank directly for assistance with activating, re-checking this security service, or inquiring about any applicable international transaction limits.
III. REFUND POLICY AND COST DEDUCTIONS
1. Full Refund Conditions and Processing Procedures
Geenow is committed to issuing a full refund of the order value, including the original product price and shipping fees, for early cancellations requested within the first 8 hours. Full refunds also apply to products with manufacturing defects, shipping damage, or incorrect specifications. Furthermore, we support refund requests for personal reasons, provided the product remains in new, unused condition and is returned properly packaged. The processing workflow begins with email approval of the request within 1–2 business days. Once the request is accepted, the customer will receive a pre-paid shipping label along with packaging instructions to return the item to our warehouse in Grand Junction, CO. The official refund order will be completed by Geenow within 1–2 business days immediately after the product is returned to the warehouse and passes a physical quality inspection.
2. Regulation and Timeline for Receiving Refunds
After Geenow completes the refund order in the system, the actual time for the funds to be updated in the customer's account depends entirely on the processing procedures of the bank or payment service provider. Typically, the time to receive funds ranges around 10 business days; however, this speed may be faster or slower depending on the specific policies of PayPal or your card-issuing bank. Customers are kindly requested to proactively monitor their account statements and contact their financial institution directly for assistance if the expected time has passed and the funds have not yet been received.
3. Regulations on Shipping Costs and Restocking Fees
With the goal of ensuring a positive and transparent shopping experience, Geenow applies a no-hidden-cost policy for all return transactions. Customers are completely exempt from Return Shipping Fees as we provide free return labels, and Geenow does not charge any restocking or warehouse processing fees ($0 Restocking Fee). Additionally, instead of opting for a refund, customers may flexibly choose the option of a product replacement; in this case, Geenow will cover all shipping costs to deliver the replacement product to you.
IV. GENERAL RULES AND CONTACT INFORMATION
1. Responsibility for Warranty and Post-Sale Costs
These Billing Terms & Conditions only cover issues related to pricing, fees, and the payment/refund process. Issues concerning product quality, warranty, or post-delivery installation/repair costs will be governed by Geenow's general Terms of Service. Geenow's liability for any claim by you shall be limited solely to the total actual payment value of the affected order.
2. Legal Information and Support Contact
All transactions and these Billing Terms & Conditions are governed by the laws of the United States of America, specifically the laws applicable to the principal place of business of Geery LLC. Any disputes related to a transaction will be resolved in the competent courts in the United States.
If you encounter any payment issues, do not receive transaction confirmation, or have detailed questions about these terms, please contact our customer service team directly:
- Email: [email protected]
- Business Hours: Monday–Friday, 9:00 AM–5:30 PM (Mountain Time MST/MDT)
- Address: 1654 N 15th St, Grand Junction, CO 81501, US